Privacy Policy
RealtyIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information: Name, email address, password when you register.
- Contact information: Phone number, mailing address provided in your profile or forms.
- Lead and client data: Information you enter about your real estate clients and leads.
- Communication preferences: Your consent choices for email, SMS, and phone communications.
- Usage data: How you interact with our platform, features used, and time spent.
- Device information: IP address, browser type, and operating system.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our real estate CRM services.
- Send automated communications on behalf of realtors to their clients (subject to consent).
- Process transactions and send billing information.
- Send you technical notices, updates, and support messages.
- Respond to your comments and questions.
- Monitor and analyze usage patterns to improve user experience.
- Comply with legal obligations, including CAN-SPAM and TCPA requirements.
3. Email Communications & CAN-SPAM Compliance
All marketing emails sent through RealtyIQ comply with the CAN-SPAM Act. Specifically:
- Every marketing email contains a clear and conspicuous unsubscribe link.
- Unsubscribe requests are honored within 10 business days.
- The physical address of the sender is included in every email.
- Subject lines accurately reflect email content and are not deceptive.
To unsubscribe from emails, click the "Unsubscribe" link in any email you receive, or contact the realtor directly.
4. SMS Communications & TCPA Compliance
SMS messages are sent only with your explicit prior written consent. You may opt out at any time by:
- Replying STOP to any text message to immediately opt out.
- Replying HELP for assistance or contact information.
Message and data rates may apply. Message frequency varies. Once you opt out, no further SMS messages will be sent.
5. Phone Calls
Outbound calls may be made to leads and clients who have provided their phone number and given appropriate consent. Calls may be recorded for quality and training purposes — a disclosure is provided at the start of any recorded call. You may request to be placed on a do-not-call list by notifying the realtor or contacting us at the address below.
6. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers: Companies that help us operate our platform (email delivery, database hosting, analytics) under strict confidentiality agreements.
- Legal compliance: When required by law or to protect our legal rights.
- Business transfers: In the event of a merger, acquisition, or sale of assets.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Realtors may configure automatic data retention policies within the platform. You may request deletion of your data by contacting us at the address below.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Opt out of marketing communications at any time.
- Data portability — receive a copy of your data in a machine-readable format.
9. Cookies
We use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some platform functionality.
10. Security
We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of sensitive credentials, and access controls. However, no method of transmission over the internet is 100% secure.
11. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or by email. Your continued use of the service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: privacy@realtyiq.co
- Platform: closemate-jzx9.polsia.app